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Marie Moussavou's avatar

Great list. I would add the focus on inputs versus outputs. In my Retail days we were constantly told that focusing on inputs (information, selection, availability, price competitiveness and delivery speed) was better than obsessing on ouputs (sales and profit numbers): get the former wrong and the latter would eventually tank. As a result, "bad successes" were indeed punished - if your input metrics were poor, you got a lot of heat regardless on how well you were doing on outputs.

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Polina's avatar

Chris, thank you for putting an extensive reading list. I am researching the topic and it is great to have more sources than just Kahneman and Dukes.

Would love to learn, what, in your view, were the good Amazon mechanisms on decision-making, beyond Right a Lot and one-way/two-day doors.

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